12/14/2023 0 Comments Facebook messenger chat botYou probably turned the Get started button off. Why doesn’t my Story function properly after I integrated ChatBot with Facebook Messenger? Note: If you integrate ChatBot with LiveChat and Messenger, LiveChat should be displayed on that list instead of ChatBot. How can I verify whether ChatBot is connected to my Facebook page?Ĭhoose the Advanced Messaging section on the left-hand side of the screen. Your fan pages should appear on the list. Log in again, and click on the Edit Settings button. FAQ While integrating ChatBot with Messenger, I can’t see any of my fan pages on the list. Lastly, connect ChatBot with LiveChat by following this tutorial. If you’ve already integrated ChatBot with Messenger and want to add the LiveChat integration, you need to disconnect ChatBot from Messenger first. Only after that can you add ChatBot to LiveChat. To Integrate ChatBot with both LiveChat and Messenger, you need to add the Facebook Messenger integration on the LiveChat side first. Integrating ChatBot with LiveChat and Messenger So, if you have more than 3 options and you’d like to use the button response, please use the Gallery response where you can add more than one card within one bot response. When the integration is inactive, the slider is gray.Ĭhoose the Messenger integration from the Integrations list.įacebook allows displaying only 3 buttons in the Button bot response type. You can disable it by sliding the blue toggle. When you finish the integration process, it shows on the list active by default. Your active integration will show on the list. In this case, you can’t get full control over your chatbot’s behavior and experience. It’ll be repeated until the user’s query matches the phrases included in your Story. In other cases, the bot may display the fallback message. If you turn the Get started button off, the welcome interaction will be triggered only if a user types in the input that matches this interaction. Every user who clicks on this button will see your welcome message. We recommend turning the Get started button on because it improves the conversation flow. Add a well-trained bot into the mix and you’re bound to build a ton of great relationships with your audience and hopefully make a few sales along the way.The Get started button informs a user about the possibility of connecting with your chatbot. This makes Facebook Messenger one of the best ways to reach your audience quickly. Also, unlike email, you won’t get blocked by a spam filter or get lost in the wrong mailbox. But it isn’t just it’s popularity that makes it such a great tool for businesses.Īccording to numerous sources, Facebook Messenger averages around 70-80% for open rates and 20% for click-through rates - which is lightyears ahead of email marketing. With 1.3 billion monthly active users and counting, Facebook Messenger is one of the most popular apps in the world. These are just a few ways that bots can be used to educate your audience about who you are, what you do, and glean other useful information they may care about! #6: Reach More of Your Audience with Facebook Messenger Bots They can understand questions related to your business and provide tons of different answers, from tips and advice to FAQs - they can even redirect users to specific webpages for more information. If you’re a larger brand that’s constantly getting inundated with Facebook messages, integrating a bot with your Messenger account could be a great way to save time and money on customer support. Still not sold? Here are 6 more reasons why your business needs a Facebook Messenger bot: #1: Improve Your Customer Support with Facebook Messenger Bots That’s just a drop in the ocean compared to Facebook’s 6 million advertisers - so there’s still a ton of opportunity to use a bot to stand out from the crowd. There’s also the fact that very few businesses have actually jumped on the Messenger bot trend!Īccording to Facebook, there are currently more than 300,000 active bots on Messenger. Facebook Messenger happens to be one of the most popular messaging apps in the world (according to Statista, it currently has 1.3 billion monthly active users!), so if you have a Facebook business page, there’s a good chance a user will message you to learn more about your business.
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